The #1 CX event in Australia and New Zealand is back for its 10th year running!

With a brand new focus on interactive discussions touching on Customer Insights & Analytics, Customer Contact Channels, Measurement of CX Success, Embracing the Digital Revolution and Employee Engagement Strategies, this super-star event serves as Australia’s leading event to network and benchmark with your peers across a diverse range of industries.

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Expert Speakers



Brand New Case Studies



CEM Awards



CX Organisations

Themes for 2017

Customer Insights & Analytics

Customer Contact Channels

Measurement of CX Success

Embracing the Digital Revolution

Employee Engagement Strategies

Featured Speakers

View All Speakers

What’s new in 2017?


International Keynote presentations from the UK and US – leading the way


100% new case studies


50+ CX Expert Speakers presenting on organisational challenges, successes and case studies


More Interactive Learning Formats; Debates, Fire-Side Chats, TED Style ‘Guru Unplugged’ session, Champagne Solution Clinics and more!


Brand new CX themes


Speed networking sessions on both days


Interactive app on site to connect and engage with all conference attendees


Presentations from last year awards winners to understand where they are at now and plans going forward


Stream sessions on Transformational Leadership, New Customer Experience, CX of the Future, Seamless Customer Connections, Data & Analytics, Workforce Optimisation, & Technology Innovation


Speaker corner interviews in our exhibition hall for you to ask questions


Brand new tracks focused on Solutions, Leadership Training, Technology Innovation, Journey Mapping and more

Who will you meet at CEM 2017?

Heads/Directors/Managers/Professionals in:

  •  Customer Experience
  •  Customer Analytics
  •  Contact Centre
  •  Customer Operations
  •  Customer Relations
  •  Customer Support
  •  Customer Care
  •  Customer Experience Technology
  •  Customer Service
  •  Service Delivery
  •  Innovation & Technology
  •  Digital Channels

From the following industries:

  •  Finance, Banking, Insurance,
  •  Superannuation
  •  Federal and Local Government
  •  Energy Retailers
  •  Telecommunications
  •  Gambling Industry
  •  Transport
  •  Airlines and Hotel Groups
  •  Retail
  •  Mortgage Lenders & Brokers

See what our past attendees thought!

Join the Customer Experience Management LinkedIn Community

Be part of the conversation and join this exclusive forum where CEM professionals can come together to discuss industry innovations and strategies for customers in Australia and New Zealand – and ultimately learn from experts in the industry.

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