Changing your culture and processes to transform all aspects of your customer service journey
We have progressed to an age where it is literally all about the customer. The digitalisation of everything has changed the customer experience management world and each organisation now needs to assess how this will impact their processes, services and products.
Gaining the in-depth knowledge about your customers is not something that happens overnight. It comes into fruition through insight from all customer touch points and channels across your entire organisation. It’s about knowing your customers inside and out so that you can create and deliver personalised experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.
In its 9th edition, the Customer Experience Management 2016 event will be addressing the latest challenges and opportunities that you and your peers are facing. Benefit from 40 + speakers, 100+ attendees and 30+ practical case studies to help you implement these essential techniques back on the job. This event will provide you with the opportunity to learn and network with national and international industry leading Customer Experience experts to identify opportunities, take away key strategies and gain insights for successful customer experience management.