Website: www.customermanagementiq.com
Phone: 1-646-454-4559

Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.

Become a member here: www.customermanagementiq.com/join.cfm

Customer Contact Management Association
Website: www.ccma.asn.au

The Customer Contact Management Association (CCMA) Australia represents the industry as a collective voice on trends and issues, providing a professional and responsive voice for the industry in Australia, Asia-Pacific and the World.

Striving for service excellence and continual improvement across all sectors, the CCMA provides a forum for Customer Contact Industry professionals and organisations within the industry to interact and pursue common service and industry improvement goals, commercial growth and professional development through networking forums, education programs, career development opportunities and recognition of the contact centre industry as an employer of choice.

In 2008 the CCMA became a foundation member of APCCAL (Asia Pacific Contact Centre Association Leaders) to further share information and establish best practice benchmarks within this region.

CCMA represents member organizations in Government, Banking & Finance; IT Technical Support; Business Process Outsourcers; Telecommunications; Energy Providers; Travel and Hospitality; Charities; Statutory Corporations; Educational Institutions and specialist software, hardware and firmware suppliers.

More information www.ccma.asn.au

smartmanager
Website: www.smartmanager.com.au

smartmanager was established and launched by Kelly Services in 2000. It is a complimentary online newsletter, emailed direct to your desktop every month. Smartmanager is a comprehensive mix of research, expert opinion and case studies centred around the stages of managing human capital including:

• Recruitment
• Learning and Development
• Performance
• Retention
• HR Compliance (OHS, IR)
• Outsourcing and Consulting

If you are a business owner, a human resources professional or responsible for managing people, then smartmanager is for you. Subscribe today or visit www.smartmanager.com.au.